Virtual Care 24/7

If you are a member of AmeriHealth Caritas Next, your benefits cover virtual care services.1 That means you may be able to have some of your health care appointments by phone or over the internet.

How does virtual care work?

Virtual care appointments are often done remotely from your phone, tablet, or computer. After your virtual care appointment is confirmed, your provider will send you instructions to begin your virtual care session.

What types of health care providers can I see with virtual care?

Several types of providers offer virtual care services. For example, you may be able to receive virtual care for:1

  • Well visits
  • Prescription or refill approvals
  • Counseling
  • Nonemergency conditions such as sinus congestion, back pain, or urinary tract infections

Can virtual care cover all my appointments?

No. Sometimes you may need to see your provider in person because some services are not available from Virtual Care 24/7. For example, you cannot get a vaccine with virtual care. Ask your provider if your next appointment should be in person or if virtual care is an option.

How can I get the most out of my virtual care session?

Before your session

  • Choose the right spot. You will want a quiet, comfortable space for your session. It should also be a private place where you won't worry about being overheard or interrupted. If you live with others, make them aware that you will be unavailable during your session.
  • Check your charge and connection. Make sure the device you use is charged and has a strong internet connection.
  • Come prepared. Write down everything you want to speak to your provider about. Don’t assume you will remember everything you want to discuss.
  • Go hands-free. If you use a phone or tablet, prop it up before the call. This will allow you to take notes during your session.
  • Don’t miss your appointment. Set a reminder and join early in case you need to adjust anything on your device.

During your session

  • Stay in focus. Just as you should be able to see and hear your provider, the provider should be able to see and hear you, too.
  • Give your undivided attention. Remember to stay focused on your session and avoid doing other tasks during that time.
  • Use headphones. Connecting headphones to your device may help with clearer audio.
  • Speak clearly. Every so often, check in to make sure you can be heard and understood.
  • Take notes. Write down important things your provider tells you. For example, keep notes on your conditions, medicines, treatment plan, and any other important items.
  • Make a follow-up appointment. Write down the date and time of your next appointment. Also, be sure to clarify if your next appointment is virtual or in person. You still may need to go into your provider’s office to seek further care or receive follow-up services.

After your session

  • Review your notes. Be sure to follow your provider’s instructions.
  • Fill your prescriptions. If your provider prescribed or refilled your medicines, pick them up from your pharmacist as soon as they are ready.
  • Follow your provider’s treatment plan. This may include dietary changes, exercise, medicines, or something else. Take your medicines as prescribed by your provider. If you experience side effects, call your provider and let them know.

Source:

1. “Why use telehealth?” U.S. Department of Health & Human Services, updated February 29, 2024, https://telehealth.hhs.gov/patients/why-use-telehealth.

For Members